Frequently Asked Questions
(FAQ)
What is your return policy?
We accept returns within 15 days of delivery, provided the dress is unworn, unwashed, and with original tags. Custom items are non-returnable.
How do I choose the right size for my child?
Refer to our detailed size chart (measurements in cm/inches). If between sizes, we recommend sizing up for growing kids.
How long does shipping take?
US orders typically arrive in 3-5 business days. International shipping may take 10–20 business days depending on location.
I’m having trouble completing payment / The shipping cost seems inaccurate. How can I get help?
Please reach out to our support team via the contact details listed below. We’ll respond promptly to assist you with payment or shipping calculations.
You may email us at uszvzio@yeah.net or message us onFacebook/WhatsApp.
“Note: Shipping costs may vary based on destination and package weight. Our system will show the final cost before payment confirmation.”
Can I request a custom color or design?
We support customized bulk orders with a standard minimum of 120 pieces (higher minimums may apply for specialized fabrics or techniques). For non-customized wholesale purchases, we offer competitive pricing with flexible shipping options—direct from our Texas, USA warehouse or from Guangdong, China. Email us today for a tailored quote!"